Customers matter, why not ask them
what they think?
Mystery shopping provides a customer-oriented
focus and is a major factor in influencing and managing customer
perceptions. SRC has hundreds of trained mystery shoppers across the nation.
We maintain a demographics profile of our shoppers and insist that they are
objective, punctual and reliable. Our programs meet traditional needs in
innovative environments. SRC clients are currently using walk-in,
telephone, combination, competitive, and elite programs to meet the needs of
their business.
Mystery shopping the right way…
When mystery shopping is used correctly, all
customers are treated as potential mystery shoppers and managers and
employees view the process in a positive and developmental manner.
SRC’s
developed processes provide clients a daily stream of results. SRC works
with you to develop dissemination systems to get information into the field
as quickly as possible (in some cases our committed staff can process and
circulate results within 24 hours after the mystery shop is completed).
Along with monthly trending reports, SRC maintains a professional,
convenient, and purposeful focus in their mystery-shopping program. |
