Clients
Ultimately, it's about the bottom line, and that bottom line is affected by the actions and reactions of your customers and your employees. Companies that understand their customers and their employees, and who make sound business decisions based on real data, succeed and prosper.
At SRC, we work diligently to help you succeed. Our extensive research services and mystery shopping program provide that much-needed information to enable your company to develop and implement even better strategies for success. After all, it's not about the mystery shopping or the research, it's about improvement, change, and data-driven decision making.
PARTNERSHIPS
We work with a variety of corporations and organizations, including marketing firms, accounting companies, financial institutions, grocery stores and restaurants, retail stores, utility companies, colleges and universities, and fitness facilities. We do not limit ourselves to a particular type of industry or location. Our clients are spread throughout the United States.
Client Information
RESEARCH SERVICES
From customer satisfaction and market research to image development and employee retention, SRC can help. As a full-service research firm, we utilize both qualitative and quantitative approaches to gathering and analyzing data for our clients' operational and strategic insight.
MYSTERY SHOPPING
Mystery shopping is one tool companies use to assess and measure the quality of their service, internally and externally. The companies can then determine improved insight into how their customer service functions are performing.
HUMAN CAPITAL MANAGEMENT PROCESSES
SRC's feedback processes can help you function in centralized or decentralized environments and are designed to support your Human Resource and Organizational Development initiatives. SRC uses employee and organizational surveys, talent profiling, employee and management screening, leadership development, organizational training needs assessment, performance improvement initiatives, consumer and business customer satisfaction assessment, executive and management coaching, and executive team building.
